3:35 am – October 24, 2025 October 24, 2025
A major AWS outage originating from its US-East-1 region has disrupted over 2,500 companies worldwide, highlighting the fragility of Silicon Valley’s cloud-centric infrastructure and prompting calls for more resilient, decentralised systems. On October 20, 2025, Amazon Web Services (AWS) experienced a significant outage originating from its US-East-1 region in Northern…
B2B marketers are increasingly leveraging AI and intent data to refine ABM tactics, with personalised content and continuous engagement redefining the buyer journey amid rising digital research and self-serve preferences. Account-based marketing (ABM) continues to promise B2B marketers a more targeted and efficient route to success by focusing efforts…
IBM’s new Spyre Accelerator, set for release in October 2025, aims to bring generative AI capabilities to enterprise mainframes, combining security, speed, and flexibility for small and medium-sized businesses seeking to modernise their data infrastructure. IBM has announced the upcoming general availability of its latest AI innovation, the Spyre…
Volkswagen transforms lead generation with AI-driven data integration and personalised customer experiences
By News RoomVolkswagen Middle East has enhanced its lead generation strategy through seamless online and offline data integration, resulting in higher quality leads, cost reductions, and innovative AI-powered customer support, signalling a new era of efficiency and engagement in automotive marketing. Volkswagen Middle East has successfully enhanced its lead generation strategy by…
Capita faces record £14 million ICO fine after ransomware attack exposes personal data of 6.6 million
By News RoomUK’s largest outsourcing firm Capita has been fined £14 million by the ICO following a severe ransomware attack that compromised personal data of over 6.6 million individuals, highlighting critical cybersecurity lapses and regulatory repercussions. Capita, the UK’s largest outsourcing firm, has been handed a record £14 million fine by the…
Wolters Kluwer launches Expert AI as a core upgrade to its CCH Axcess platform, embedding advanced generative and agentic AI features to automate processes, enhance decision-making, and unify workflows across tax, audit, and firm management tasks. Wolters Kluwer has launched Expert AI, a significant advancement woven into its CCH Axcess…
Whitepapers
OutSystems launches Agent Workbench to accelerate enterprise AI automation and governance
By News RoomOutSystems has announced the global availability of its Agent Workbench platform, designed to simplify AI agent creation and deployment across organisations, enhancing operational efficiency, security, and scalability amid rising demand for intelligent automation. OutSystems has announced the general availability of its Agent Workbench platform, a significant development aimed at empowering…
OpenAI’s strategic pivot sparks market upheaval as SaaS incumbents brace for AI-native disruption
By News RoomOpenAI’s launch of AI-powered applications directly competing with established CRM and marketing platforms has triggered a sharp decline in SaaS stocks, prompting industry giants like HubSpot and Salesforce to accelerate their AI strategies amidst a rapidly evolving technological landscape.HubSpot (NYSE: HUBS) experienced a notable stock decline of approximately 7% to…
Leading enterprises are adopting AI-powered data platforms to transform complex supply chains into agile, predictive systems, boosting resilience and competitiveness amid global disruptions. In today’s interconnected and highly volatile global economy, supply chains have become both more complex and indispensable to business success across diverse sectors such as retail, manufacturing,…
Deepak Gupta, EVP at Volante Technologies, leads the charge in transforming global payments infrastructure with cloud-native solutions, as the sector accelerates towards real-time, AI-driven innovations and legacy system modernisation. Deepak Gupta, Executive Vice President of Engineering, Product, and Services at Volante Technologies, plays a crucial role in steering the company’s…
As agentic AI promises to revolutionise business operations, no-code platforms are emerging as the crucial enabler, reducing complexity and speeding up deployment across sectors. This shift not only democratises AI adoption but also addresses longstanding enterprise challenges, ushering in a new era of autonomous workflows. Artificial Intelligence (AI) continues to…
Emerging AI technology is transforming how cleaning businesses manage after-hours calls, outperforming voicemail and call centres in efficiency, scalability, and customer experience to boost bookings and revenue. In the competitive cleaning services industry, where leads are often urgent and highly time-sensitive, the ability to capture and convert after-hours calls is…
Customer experience automation (CXA) is revolutionising SaaS businesses by enhancing engagement through AI-driven tools, boosting operational efficiency, and delivering personalised, 24/7 support at scale. Customer experience automation (CXA) is transforming how SaaS businesses engage with their customers by accelerating interactions and delivering highly personalized service. By harnessing technologies such as…
Mistral AI aims to transform Industry 4.0 with strategic Stellantis partnership and €1.7bn funding
By News RoomParis-based startup Mistral AI is expanding its influence in Industry 4.0 through a landmark deal with Stellantis, backed by €1.7 billion in funding and a strategic partnership with ASML, signalling a shift towards customised, enterprise-focused AI solutions in manufacturing. Paris-based startup Mistral AI is accelerating its push into Industry 4.0…
ServiceNow’s AI Experience transforms enterprise workflows with unified, multimodal AI platform
By News RoomServiceNow launches AI Experience, a pioneering platform that integrates voice, text, images, and web interactions to revolutionise enterprise operations, improve productivity, and enhance customer engagement. ServiceNow has unveiled AI Experience, a transformative AI platform designed to unify people, data, and workflows into a seamless, conversational interface tailored for enterprise use.…
Databricks accelerates growth with new acquisitions to enhance AI and database offerings
By News RoomFollowing a $22 billion funding spree, Databricks expands its AI and database ecosystem through key acquisitions, including Mooncake Labs and Neon, to streamline data management and AI integration at scale. Databricks, flush with nearly $22 billion raised in funding rounds including a landmark $10 billion round in December 2024, has…
As advancements in speech recognition and large language models accelerate, verticalised voice AI is emerging as the key to transforming regulated industries like healthcare, finance, and logistics—delivering automation, compliance, and competitive advantage beyond traditional transcription tools. Every decade or so, a new technological interface emerges that revolutionises not only how…
Advancements in agentic AI are reshaping supply chain operations by enabling autonomous decision-making supported by human oversight, promising increased efficiency, resilience, and customisation across global logistics networks. Imagine onboarding a new intern enthusiastic but inexperienced in supply chain operations. This scenario increasingly resembles the integration of agentic artificial intelligence (AI)…
