European customer service outsourcing firm Simply Contact has established an advisory board comprising industry experts to enhance its strategic approach, integrate advanced tools like AI, and strengthen employee and client relations amid expanding global operations. A prominent European customer service outsourcing company, Simply Contact, has launched an advisory board to…

AI voice agents are rapidly transforming customer interactions by providing natural, multilingual, and around-the-clock support, promising substantial operational savings and enhanced customer satisfaction across industries. AI voice agents are swiftly becoming a transformative force in call centre automation, redefining how businesses manage customer interactions. These AI-powered systems simulate human-like conversations…

The global enterprise AI market is set to more than double by 2030, driven by technological advances, widespread adoption across industries, and soaring investment, although some warn of potential bubbles amid uncertain returns. Enterprise artificial intelligence (AI) is rapidly transforming how businesses operate across industries, helping them to address rising…

Taiwan-based AMobile Solutions showcases its latest Genio platform solutions at the Embedded Systems Design Forum 2025, delivering high-performance, energy-efficient AI processing for smart cities, retail, and industrial applications, backed by MediaTek’s cutting-edge chips. AMobile Solutions Corp., a Taiwan-based AIoT hardware provider, is advancing real-world edge AI applications with its Genio…

The integration of artificial intelligence into project management is accelerating, offering automated workflows, predictive analytics, and enhanced collaboration, transforming how organisations deliver projects amidst increasing complexity and remote work challenges.Managing projects in the modern digital economy is increasingly challenging, as project managers must juggle time, cost, quality, and human resources…

As AI stocks soar and valuations approach dotcom-era heights, experts debate whether the current AI surge signals a new bubble or a genuine technological breakthrough, raising questions about sustainability and future growth. The rapid ascent of artificial intelligence (AI) in the tech sector has sparked a lively debate about whether…

Managed service providers are leveraging new Microsoft Intune enhancements and automation platforms to standardise security, prepare clients for AI-powered Copilot adoption, and gain a strategic advantage in a rapidly evolving digital landscape. Microsoft 365 has established itself as the cornerstone of modern work environments, trusted by millions of small and…

Taiwanese broadband provider Kbro Broadband leverages international partnerships and cutting-edge technology at the SCTE Cable-Tec Expo to fast-track the rollout of next-generation network infrastructure, including DOCSIS 4.0, Wi-Fi 7, and virtualised platforms, aiming to meet rising high-bandwidth demands. At the recent SCTE Cable-Tec Expo held from September 29 to October…

Multinational Org Group acquires minority stake in HappyPath Labs, aiming to boost customer experience offerings with cutting-edge AI and cloud contact centre solutions. The multinational professional services company Org Group has taken a strategic step by acquiring a minority stake in HappyPath Labs, a fast-growing Irish technology firm renowned for…

Peak, a UiPath company, introduces a suite of Agentic AI tools capable of autonomously predicting scenarios and executing actions to optimise operational efficiency across retail and manufacturing sectors, marking a significant shift from traditional AI systems. Peak, a UiPath company, has unveiled its new suite of Agentic AI solutions designed…

Marcus Arkan’s Lorien AI is transforming mortgage lending by integrating sophisticated AI agents capable of handling complex, document-intensive workflows with transparency and affordability, enabling smaller lenders to compete more effectively in a rapidly evolving landscape. Marcus Arkan, founder and CEO of Lorien AI, is pioneering transformative change in the mortgage…

Rapid growth and proven success cases are transforming voice AI from a futuristic tool into an essential asset for businesses seeking cost savings, revenue growth, and competitive advantage in customer engagement. Voice AI is rapidly transforming the landscape of customer service by shifting businesses from reactive to proactive engagement, reshaping…