Ineffective data management remains the primary obstacle to successful AI initiatives, with poor data quality and governance driving up failure rates across industries. Emphasising disciplined data practices and continuous tuning is essential for unlocking AI’s full potential. AI projects continue to face staggering failure rates, with estimates suggesting up to…

Consilium Software has expanded its AI-powered solutions with new tools including UniQM™, UniASR™, UniTTS™, and UniVCX CoBrowse™ to enhance customer experience, quality management, and security within the Webex Contact Center ecosystem. Consilium Software has announced a significant expansion of its AI-powered solutions for the Webex Contact Center portfolio, introducing a…

OpenAI’s launch of AI-powered applications directly competing with established CRM and marketing platforms has triggered a sharp decline in SaaS stocks, prompting industry giants like HubSpot and Salesforce to accelerate their AI strategies amidst a rapidly evolving technological landscape.HubSpot (NYSE: HUBS) experienced a notable stock decline of approximately 7% to…

OutSystems has announced the global availability of its Agent Workbench platform, designed to simplify AI agent creation and deployment across organisations, enhancing operational efficiency, security, and scalability amid rising demand for intelligent automation. OutSystems has announced the general availability of its Agent Workbench platform, a significant development aimed at empowering…

As agentic AI promises to revolutionise business operations, no-code platforms are emerging as the crucial enabler, reducing complexity and speeding up deployment across sectors. This shift not only democratises AI adoption but also addresses longstanding enterprise challenges, ushering in a new era of autonomous workflows. Artificial Intelligence (AI) continues to…

Deepak Gupta, EVP at Volante Technologies, leads the charge in transforming global payments infrastructure with cloud-native solutions, as the sector accelerates towards real-time, AI-driven innovations and legacy system modernisation. Deepak Gupta, Executive Vice President of Engineering, Product, and Services at Volante Technologies, plays a crucial role in steering the company’s…

Leading enterprises are adopting AI-powered data platforms to transform complex supply chains into agile, predictive systems, boosting resilience and competitiveness amid global disruptions. In today’s interconnected and highly volatile global economy, supply chains have become both more complex and indispensable to business success across diverse sectors such as retail, manufacturing,…

Emerging AI technology is transforming how cleaning businesses manage after-hours calls, outperforming voicemail and call centres in efficiency, scalability, and customer experience to boost bookings and revenue. In the competitive cleaning services industry, where leads are often urgent and highly time-sensitive, the ability to capture and convert after-hours calls is…

Customer experience automation (CXA) is revolutionising SaaS businesses by enhancing engagement through AI-driven tools, boosting operational efficiency, and delivering personalised, 24/7 support at scale. Customer experience automation (CXA) is transforming how SaaS businesses engage with their customers by accelerating interactions and delivering highly personalized service. By harnessing technologies such as…

Paris-based startup Mistral AI is expanding its influence in Industry 4.0 through a landmark deal with Stellantis, backed by €1.7 billion in funding and a strategic partnership with ASML, signalling a shift towards customised, enterprise-focused AI solutions in manufacturing. Paris-based startup Mistral AI is accelerating its push into Industry 4.0…

ServiceNow launches AI Experience, a pioneering platform that integrates voice, text, images, and web interactions to revolutionise enterprise operations, improve productivity, and enhance customer engagement. ServiceNow has unveiled AI Experience, a transformative AI platform designed to unify people, data, and workflows into a seamless, conversational interface tailored for enterprise use.…

Following a $22 billion funding spree, Databricks expands its AI and database ecosystem through key acquisitions, including Mooncake Labs and Neon, to streamline data management and AI integration at scale. Databricks, flush with nearly $22 billion raised in funding rounds including a landmark $10 billion round in December 2024, has…