Customer experience automation (CXA) is revolutionising SaaS businesses by enhancing engagement through AI-driven tools, boosting operational efficiency, and delivering personalised, 24/7 support at scale. Customer experience automation (CXA) is transforming how SaaS businesses engage with their customers by accelerating interactions and delivering highly personalized service. By harnessing technologies such as…

Paris-based startup Mistral AI is expanding its influence in Industry 4.0 through a landmark deal with Stellantis, backed by €1.7 billion in funding and a strategic partnership with ASML, signalling a shift towards customised, enterprise-focused AI solutions in manufacturing. Paris-based startup Mistral AI is accelerating its push into Industry 4.0…

ServiceNow launches AI Experience, a pioneering platform that integrates voice, text, images, and web interactions to revolutionise enterprise operations, improve productivity, and enhance customer engagement. ServiceNow has unveiled AI Experience, a transformative AI platform designed to unify people, data, and workflows into a seamless, conversational interface tailored for enterprise use.…

Following a $22 billion funding spree, Databricks expands its AI and database ecosystem through key acquisitions, including Mooncake Labs and Neon, to streamline data management and AI integration at scale. Databricks, flush with nearly $22 billion raised in funding rounds including a landmark $10 billion round in December 2024, has…

As advancements in speech recognition and large language models accelerate, verticalised voice AI is emerging as the key to transforming regulated industries like healthcare, finance, and logistics—delivering automation, compliance, and competitive advantage beyond traditional transcription tools. Every decade or so, a new technological interface emerges that revolutionises not only how…

Advancements in agentic AI are reshaping supply chain operations by enabling autonomous decision-making supported by human oversight, promising increased efficiency, resilience, and customisation across global logistics networks. Imagine onboarding a new intern enthusiastic but inexperienced in supply chain operations. This scenario increasingly resembles the integration of agentic artificial intelligence (AI)…

Sprinklr has introduced a suite of AI-powered updates to its CXM platform, including the launch of Sprinklr Copilot and AI Agents, signalling a new era in automated customer service, marketing, and feedback analysis.Sprinklr has recently unveiled a comprehensive suite of AI-driven enhancements across its unified Customer Experience Management (CXM) platform,…

Databricks launches Data Intelligence for Cybersecurity, a comprehensive platform integrating AI and data governance to enhance enterprise defence against sophisticated cyber threats, amid rising malware and encrypted attack trends. Databricks has launched Data Intelligence for Cybersecurity, a comprehensive suite designed to enhance organisations’ defences against the rapidly evolving threat landscape…

Wells Fargo has initiated coverage on Datadog with an Overweight rating and a price target of $190, citing its strategic focus on AI-native solutions and robust revenue growth prospects driven by increasing enterprise demand for cloud monitoring and security tools. Wells Fargo has initiated coverage on Datadog Inc (DDOG) with…

Following its ERP Vendor of the Year award in 2024, SAP leverages industry recognition to boost its cloud migration and AI-driven enterprise strategies, launching innovative data and AI platforms to transform business operations. When SAP was named ERP Today’s ERP Vendor of the Year in 2024, the accolade represented much…

As businesses seek faster, more integrated accounts payable solutions, DOKKA stands out in 2025 with its AI-driven platform offering extensive automation and rapid onboarding, surpassing Stampli’s invoice collaboration focus. Automating accounts payable (AP) is an essential step for businesses striving to enhance operational efficiency, minimize manual workload, and gain improved…

Kearny Financial Corp. announces a strategic partnership with The Lab Consulting to implement advanced automation and data-driven solutions, aiming to boost efficiency, enhance client experience, and deliver measurable shareholder value within the financial services industry. Kearny Financial Corp. has announced a strategic partnership with The Lab Consulting aimed at driving…