Author: Gary Flood
Gary Flood
Gary has been writing about enterprise IT for over three decades, pivoting into computer journalism after a first job as an AI Programmer for Logica.
A horizontal shift towards agentic AI in customer service is accelerating, with forecasts indicating nearly half of all service cases…
The ESM market is projected to almost double by 2032, driven by increased cloud adoption, AI integration, and cross-departmental service…
Nvidia’s AI Aerial platform is set to revolutionise 6G networks by embedding AI as a native function, enabling networks to…
China is transforming its vast fibre network from basic coverage into a platform for premium services, leveraging AI and policy…
A GSMA Intelligence study reveals that adopting smarter spectrum pricing and renewal practices could free up hundreds of billions of…
As operators confront the rising scale and complexity of 5G networks, artificial intelligence is revolutionising network planning with predictive analytics,…
With mainstream eSIM adoption and travel-specific eSIMs gaining ground, businesses are rapidly shifting from traditional roaming models to optimise costs,…
The undersea network of cables is undergoing a dramatic transformation, evolving from simple connectivity links to strategic, high-capacity infrastructure tailored…
The roll-out of 5G technology is not just about faster connections; it is revolutionising mobile app design, enabling real-time features,…
As rack densities soar above 70 kW, data centres are increasingly adopting two‑phase liquid cooling to manage heat loads, promising…