Author: Gary Flood
Gary Flood
Gary has been writing about enterprise IT for over three decades, pivoting into computer journalism after a first job as an AI Programmer for Logica.
India’s leap to third position in Stanford University’s 2025 Global AI Vibrancy Tool reflects a swift transformation driven by increased…
As Shopify evolves into a comprehensive operating system for online retail, new trends in AI, social shopping, personalisation, immersive experiences…
Advancements in eSIM technology are making international travel more seamless, cost-effective, and environmentally friendly by enabling instant phone connectivity, reducing…
A new GSMA study warns that mid-band spectrum shortages threaten to slow down 6G deployment and digital progress globally, urging…
Germany’s renewable energy share reached nearly 56% in 2025, driven by a record solar expansion and seasonal wind fluctuations, highlighting…
New York passes a law mandating transparency in advertising involving synthetic people, but faces an imminent federal challenge as President…
Enterprise service management platforms are expanding beyond IT, driven by AI, cloud adoption, and cross-departmental integration, reshaping service delivery and…
Healthcare organisations are increasingly adopting predictive analytics to enhance patient outcomes, improve operational efficiency, and make better use of limited…
A horizontal shift towards agentic AI in customer service is accelerating, with forecasts indicating nearly half of all service cases…
The ESM market is projected to almost double by 2032, driven by increased cloud adoption, AI integration, and cross-departmental service…