Workato unveils secure enterprise model for AI agents, fostering autonomous business workflows

Workato launches the industry’s first fully managed Enterprise Model Context Protocol (MCP), enabling secure, scalable AI agent operations across organisational systems and driving the realisation of the ‘agentic enterprise’.

Workato has unveiled its Enterprise Model Context Protocol (MCP), positioning it as the industry’s first fully managed, enterprise-grade platform designed to enable AI agents to operate securely and efficiently within organisational systems. This solution aims to empower AI models such as Claude, ChatGPT, and Cursor by connecting them with relevant data and applications, accelerating the emergence of what Workato terms the “agentic enterprise.”

One of the critical challenges in leveraging AI agents within enterprises is achieving the balance of robust security, precise access control, and smooth operational reliability. According to Workato, while many open-source MCP servers exist, they fall short on enterprise needs by lacking comprehensive security, identity management, and governance capabilities. The firm underscores that a prime concern for executives is ensuring AI agents receive access solely to the data authorised for their use, avoiding potential security breaches or data misuse. Moreover, AI agents function optimally when dedicating resources to task completion rather than managing complex API interactions, which can undermine performance and reliability.

In contrast to open-source or self-hosted alternatives, Workato’s Enterprise MCP is a fully managed, composable platform that integrates seamlessly with a broad array of AI agents and enterprise applications. The platform removes untrusted code risks and operational complexities by offering a serverless infrastructure. It connects instantly with AI providers including ChatGPT, Claude.AI, Amazon Q, Cursor, and Google Gemini, while supporting identity and resource access management, governance, and observability. Importantly, the platform enables IT teams to maintain full control and visibility, ensuring AI agents deliver tangible business outcomes safely and at scale.

As part of the launch, Workato highlighted strategic partnerships with key industry players such as Anthropic, Amazon Web Services, Atlassian, and Box. These collaborations aim to extend the MCP platform’s capabilities and trustworthiness. For example, Anthropic’s Product Manager, Theo Chu, emphasised Workato’s MCP role in enabling Claude’s more intelligent and context-aware enterprise automation. Similarly, Atlassian’s Vice President of Product Ecosystem, Alan Braun, noted the integration’s impact on unlocking autonomous actions within Jira and Confluence, while Box’s CTO, Ben Kus, praised the enhanced capacity for secure content interaction and intelligent workflow orchestration afforded by Workato’s MCP.

Practical use cases illustrate the platform’s breadth. In human resources, recruiters can streamline offer finalisation and onboarding processes, including compliance checks, payroll setup, and identity provisioning, all autonomously driven by AI agents like Claude. Marketing teams can leverage ChatGPT-powered agents to review pipeline data, analyse customer engagement from platforms like Gong, and generate targeted outreach sequences automatically, demonstrating the platform’s capability to enhance both operational efficiency and customer interaction at scale.

Workato claims its Enterprise MCP service is enterprise-ready from the outset, eliminating the need to manage infrastructure or untrusted code. Organisations can select from over 100 pre-built MCP servers—including those for popular applications and platforms like Atlassian, Box, Salesforce, and Amazon Web Services Bedrock—and convert their existing workflow automations into AI-ready tools without extensive reprogramming. The integrated security features include scoped tokens, environment isolation, multifactor authentication, approval workflows, audit trails, and API management functionalities such as rate limiting and exactly-once delivery, enabling enterprises to mitigate common pitfalls and accelerate AI deployment safely and reliably.

Industry analysts recognise the potential impact of this offering. Dave Marcus, Principal Analyst at Analysis.tech, characterised Workato’s MCP platform as a pivotal development for enterprises aiming to build trusted AI agents with high security and governance standards, underscoring its importance in today’s AI-driven business landscape where trust is as critical as capability.

This launch complements Workato’s broader strategy to embed AI deeply into enterprise operations. As part of its Workato ONE suite, Enterprise MCP supports the vision of an “Agentic Enterprise,” where AI agents not only assist but autonomously collaborate, act, and evolve in live business environments. This initiative follows Workato’s recent deployments of production-grade AI agents across various functions and their provision of a developer sandbox designed to encourage community innovation around AI integration.

Workato’s Enterprise MCP is now commercially available, inviting enterprises to harness secure, scalable AI orchestration as a core capability for transforming business functions across front and back-office operations.

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Source: Noah Wire Services