POPX and Digital Space partner to accelerate ServiceNow automation for MSPs

POPX Ltd has formed a strategic partnership with Digital Space to streamline its ServiceNow environment, driving operational efficiency, automation, and growth for MSPs through customised managed services and AI-driven solutions.

POPX Ltd, a specialist provider of a managed services platform tailored for Managed Service Providers (MSPs) using ServiceNow, has secured a strategic partnership with Digital Space, a hybrid cloud and IT services provider. This collaboration is aimed at streamlining and evolving Digital Space’s ServiceNow environment to drive greater operational efficiency, enhanced automation, and cost reductions within its service management framework.

The partnership emerged from a rigorous evaluation process and focuses on delivering a bespoke managed service to optimise Digital Space’s workflows and harness the platform’s capabilities more fully. POPX has already pinpointed optimisation opportunities through its rapid engagement process. These include automating workflows and realigning the existing ServiceNow setup to leverage additional functionalities. The service delivery will be managed by a dedicated POPX team, or “service POD,” ensuring continuous improvements rather than one-off consultancy efforts.

Andy Venables, CEO of POPX, highlights that Digital Space’s forward-thinking vision aligns with POPX’s mission to enable MSPs to operate smarter and faster using ServiceNow. He emphasises the partnership as a foundation for long-term transformation, delivering measurable returns, greater operational agility, and improved customer satisfaction. Richard Beeston, Chief Technology & Central Operations Officer at Digital Space, commends the POPX managed service model for its simplicity and cost predictability, enabling Digital Space to concentrate on growth and customer experience with confidence that its platform evolves in line with strategic goals.

This alignment aims to support scalable growth for Digital Space while enhancing transparency, agility, and service performance. The collaboration includes quarterly reviews of return on investment, live monitoring dashboards, and a dedicated support team to ensure the platform remains future-proof for ongoing strategic demands.

POPX’s MSP Platform, powered by ServiceNow, is tailored specifically for MSP businesses to accelerate and de-risk digital transformation. It consolidates diverse applications, integrates internal and external systems, and automates service delivery end-to-end. POPX provides a fully managed service covering upgrades, integrations, enhancements, testing, and ongoing maintenance. Industry experience enables POPX to articulate MSP-specific requirements to deliver the right business outcomes effectively.

Notably, the POPX platform offers preconfigured, ready-to-deploy workflows and self-service portals, significantly reducing the time and complexity traditionally associated with ServiceNow implementations. This approach accelerates time to value, improves both customer and employee experiences, and optimises operational workflows through their SMARTS framework, a suite of tools that tackle common MSP challenges to boost profitability.

The partnership echoes POPX’s broader strategic approach, demonstrated in other collaborations such as with Node4, where POPX integrated and standardised multiple acquisition operations onto a unified ServiceNow platform. This experience underscores POPX’s ability to deliver scalable, cost-effective solutions by consolidating systems and automating processes for sustained performance improvements.

Furthermore, with the growing demand in managed services for speed, scale, and enhanced customer experiences, POPX integrates AI-driven automation in its platform to meet evolving market expectations. This includes automation of onboarding, ticket triage, analytics, and SLA monitoring, enabling MSPs to operate proactively despite challenges such as talent scarcity and rising operational complexity.

Overall, this new partnership with Digital Space illustrates POPX’s commitment to providing MSPs with a comprehensive, managed ServiceNow platform that not only modernises existing service management infrastructures but also continuously evolves to meet future challenges, delivering clear operational and commercial benefits.

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Source: Fuse Wire Services