Billtrust unveils adaptive AI-powered collections procedures to transform B2B receivables management

Billtrust introduces Collections Agentic Procedures, an innovative AI-driven approach that personalises collections strategies by continuously learning from customer interactions, aiming to improve recovery rates and optimise customer experience within B2B accounts receivable workflows.

Billtrust, a leading provider of B2B accounts receivable (AR) workflow and payment software, has launched its latest innovation, Collections Agentic Procedures, a significant advancement in intelligent collections management. This new capability within its Collections solution replaces the rigid, static playbooks traditionally used in accounts receivable collections with adaptive, AI-powered methods that learn from every customer interaction to recommend the most effective outreach strategies.

Collections Agentic Procedures harnesses network-wide behavioural data to segment buyers by risk and payment tendencies. This allows the system to advise finance teams on the optimal outreach sequence, including timing, frequency, and communication channel, tailored to each segment. The goal is to reduce inefficient, one-size-fits-all approaches, minimise customer contact fatigue, and ultimately improve recovery rates. According to Billtrust’s Chief Product Officer, Lee An Schommer, this functionality is more than incremental automation; it represents a new standard that balances operational efficiency with a refined customer experience. Because Billtrust leverages proprietary data spanning the entire AR lifecycle, it is uniquely equipped to deliver precise, data-driven recommendations that materially enhance collections outcomes.

At the core of this innovation is Billtrust Insights360, an embedded AI intelligence layer that drives actionable insights across the full suite of core AR workflows, including invoicing, payments, cash application, collections, and credit management. Insights360 analyses buyer behaviour and payment patterns through data garnered from nearly 25 years and covering over 13 million buyers and $1 trillion in transactions, creating a secure environment for smarter, data-driven decisions. This helps businesses improve cash flow visibility and reduce financial risk by providing granular, behaviour-based forecasts and prioritised recovery strategies.

Unique to Collections Agentic Procedures is its adaptive capability; it continuously learns from changing payment behaviours and adjusts communications accordingly. This allows finance teams to maintain control by accepting, rejecting, or customising AI-driven recommendations with transparency, ensuring a tailored touch in outreach while protecting supplier-buyer relationships. The dynamic segmentation of accounts by financial risk enables prioritised and targeted collection efforts that evolve as buyer behaviours shift, thus maintaining relevance and effectiveness without adding operational complexity.

This launch expands on Billtrust’s growing ecosystem of AI-powered Agentic capabilities, notably including Agentic Email, which already enjoys adoption by 94% of Billtrust customers and facilitates instant task recognition and intelligent response generation. These tools combine to create one of the industry’s most comprehensive AI-driven collections platforms, designed to mitigate inefficiencies, enhance compliance, and deliver measurable financial improvements at scale.

Industry analysts have praised Billtrust’s thoughtful and mature approach to integrating AI within AR workflows. Kevin Permenter, Research Director at IDC, highlighted that Billtrust focuses on actionable intelligence that brings data to the point of action, allowing finance teams to act decisively and with confidence. At the Billtrust Insight 2025 conference, CEO Sunil Rajasekar emphasised the future direction of collections as being intelligent, automated, and customer-centric, aimed at modernising finance operations, reducing risk, and elevating both performance and customer satisfaction.

Beyond collections, Billtrust’s AI platform also includes advanced features such as Autopilot, an AI assistant that enables users to query financial data using natural language, and Credit Review agents that assess creditworthiness by tracking payment trends. These advancements demonstrate the company’s commitment to pushing AR automation through multiple stages of AI maturity, from assistive to fully autonomous workflows, all while adhering to responsible AI principles prioritising security, transparency, and ethical data management.

Billtrust’s automated collections software has been shown to improve key metrics such as Days Sales Outstanding (DSO) by up to 50%, by automating follow-ups, streamlining disputes resolution, and providing comprehensive views of accounts and buyers. With the integration of Agentic Procedures, businesses are equipped with a future-proof strategy that scales with portfolio growth and dynamically adapts to evolving buyer behaviours, ultimately making collections more predictable and efficient.

In summary, Billtrust’s new Collections Agentic Procedures brings a transformative approach to accounts receivable management through adaptive AI-driven workflows that enhance recovery rates while preserving customer experience. Leveraging deep behavioural insights and a robust data foundation, this innovation sets a new benchmark in the automation and intelligence of B2B collections.

📌 Reference Map:

• ^[1] (Crowdfund Insider) – Paragraph 1, Paragraph 2, Paragraph 4, Paragraph 7, Paragraph 8
• ^[2] (Billtrust News) – Paragraph 1, Paragraph 2, Paragraph 4
• ^[3] (Billtrust Insights360) – Paragraph 2, Paragraph 5
• ^[4] (Billtrust Blog) – Paragraph 3
• ^[5] (Billtrust Insight 2025) – Paragraph 6
• ^[6] (Billtrust AI) – Paragraph 5, Paragraph 6
• ^[7] (Billtrust Collections Software) – Paragraph 7

Source: Fuse Wire Services