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Lenovo and NVIDIA reveal advanced Agentic AI capabilities at NRF Europe, signalling a shift from pilot projects to enterprise-wide deployment designed to enhance customer engagement and operational efficiency in retail.
At NRF Europe in Paris, Lenovo and NVIDIA highlighted a pivotal evolution in retail technology, signalling that AI in retail has matured beyond initial piloting phases and is now poised for large-scale enterprise deployment. Lenovo showcased its latest Agentic AI capabilities, illustrating how retailers can transition from experimental stages to impactful, scalable applications. These advancements range from autonomous shopping assistants to back-office process optimisation, designed to transform customer engagement, streamline operations, and unlock new business models with responsible AI principles at their core.
Lenovo’s solutions emphasise accessibility, with an agent management platform powered by NVIDIA that allows even non-technical retail staff to create and deploy AI agents. This platform utilises intuitive drag-and-drop tools to automate inventory management and enhance customer service, promoting innovation at all organisational levels and accelerating time-to-value from months to weeks. Beyond traditional chatbot functions, Lenovo’s Agentic AI systems exhibit autonomy by perceiving, planning, and adapting in real-time, coordinating across workflows to enable responsive retail operations. Demonstrations revealed tangible benefits for retailers, including task automation that frees employees for strategic roles, expansive scalability managing thousands of operational tasks, and integrated governance ensuring AI accuracy, trust, and compliance.
NVIDIA’s contribution to this ecosystem was exemplified by its Retail Shopping Assistant, which leverages NVIDIA AI Enterprise on Lenovo infrastructure. This shopping assistant supports complex, multi-query interactions engaging both text and images, offering a contextually aware and brand-consistent experience. Retailers employing this solution can expect measurable improvements such as higher customer satisfaction, increased conversion rates, reduced product returns, and continuous intelligent support, all supported by a robust, scalable AI platform designed for enterprise-level demands.
Lenovo’s approach extends across the entire AI adoption lifecycle through a structured methodology comprising AI Discover, Fast Start, Deploy & Scale, and Managed services. This framework, combined with Lenovo’s Hybrid AI Advantage—an architecture blending on-premises, edge, and cloud infrastructure—grants retailers the flexibility needed for real-time decision-making at various points in their operations, from the sales floor to the supply chain. This distributed intelligence infrastructure ensures optimal performance, cost-efficiency, and agility, reinforcing business resilience.
A notable feature of Lenovo’s retail AI ecosystem is its collaborative innovation network, featuring partners like NearbyOne for cloud-native edge orchestration, SoftServe for retail video intelligence, and Everseen for real-time loss prevention through Vision AI. These integrations illustrate a comprehensive vision of agile and intelligent retail environments. For instance, Pathr.ai recently unveiled a loss prevention solution at NRF 2024, utilising existing security camera systems to identify suspicious behaviours and improve operational efficiency through scalable AI detection.
These advancements align with Lenovo’s broader retail strategy, which builds on a portfolio that integrates hardware, software, and services to deliver intuitive customer experiences. Previous initiatives showcased at events such as NRF 2023 and NRF 2024 have emphasised digital transformation in brick-and-mortar stores through AI, robotics, and infrastructure designed to enhance both shopper interaction and back-end logistics. Lenovo also collaborates with strategic partners like SAP to provide end-to-end tools that drive smarter operations and customer engagement, reinforcing its position as a comprehensive provider of retail digitalisation solutions.
The developments observed at NRF Europe confirm that Agentic AI is moving decisively into mission-critical retail operations. Lenovo, partnering closely with NVIDIA and an expansive ecosystem of innovators, is positioned to guide retailers through adopting AI technologies that promise to redefine the retail landscape by powering smarter, more responsive, and customer-centric business models, with a firm commitment to responsible AI governance.
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Source: Noah Wire Services
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